Frequently Asked Questions
Everything you need to know about our premium gear and services.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Are ALPAKA products covered by a warranty?
Yes, we stand by our craftsmanship. All our bags and accessories come with a limited lifetime warranty against manufacturing defects in materials and workmanship.
What materials do you use for your bags?
We utilize high-performance, technical fabrics such as X-Pac, ballistic nylon, and recycled PET to ensure our products are durable, waterproof, and sustainable.
Do I have to pay international customs duties?
Import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary by country.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay.